Last updated: March 16, 2026

Introduction

This website (the “Site”) is owned and operated by Diamond Estates Wine & Spirits Ltd. dba (doing business as): Creekside Estate Winery, referred to as Creekside Estate Winery, “we,” “us,” or “our”. This Privacy Policy governs the way Creekside Estate Winery collects, uses, maintains and discloses information collected from users (each, a "User") of the www.creeksidewine.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Creekside Estate Winery.

1.Information We Collect

We may collect personal identification information from Users in a variety of ways, when Users visit our site, place an order, When you provide express consent to receive text or email messages from us,such as subscribing to the newsletter, responding to a survey, filling out a form and about other activities, services, features or resources we make available on our Site. We collect and use the following personal information in accordance with CASL and applicable Ontario privacy legislation.

Personal Information we collect includes: 

-Name, email address, mobile phone number, work phone number, and physical home address.

-The date, time, and method of your consent (SMS, Email etc.)

-Your consent opt-in preferences and the purpose(s) for which consent was provided

-Message delivery status and engagement data (e.g., delivery confirmations, read receipts if available)

-Any personal information you provide in response to our messages

-Device and technical information related to message delivery

Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include: 

-IP address, browser type, device information

-Technical information such as the operating system and the Internet service providers

-Website usage patterns and analytics

-Cookies and similar technologies

Customer Communication:

-Records of inquiries and service requests

-Appointment details and preferences

-Service history and feedback

Web Browser Cookies 

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

2. How We Use Collected Information

We collect and use your personal information for the following purposes, for which we have obtained your express consent:

-To personalize user experience:
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

-To improve our Site and services:

We continually strive to improve our website offerings based on the information and feedback we receive from you.

-To improve customer service:

Your information helps us to more effectively respond to your customer service requests and support needs.

-To process transactions and payments:

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

-To administer a content, promotion, survey or other Site feature

-To send Users information they agreed to receive about topics we think will be of interest to them.

-To send periodic emails:

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

-To communicate with you about your inquiries, appointments, and promotions, new offers

-To maintain records of consent as required by CASL

-To comply with legal and regulatory obligations

-To prevent fraud, ensure security and protect our legitimate business interests where permitted by law.

3. Text Messaging – Collection, Use, and Disclosure of Personal Information

Data & Disclosure of Personal Information

Diamond Estates Wine & Spirits Ltd. dba: Creekside Estate Winery (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential. Direct service providers include Third-party SMS platform providers who facilitate message delivery and manage our messaging program.

Telecommunications companies that assist us in delivering text messages to your device. These subcontractors and service providers are contractually obligated to protect your information and use it only for the purposes we specify.

SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

By providing your mobile phone number and explicitly opting in to receive text messages from Diamond Estates Wine & Spirits Ltd. dba: Creekside Estate Winery, you provided explicit consent to non-marketing and/or marketing messages via SMS (text messaging) to the mobile number you have provided. We maintain timestamped records of all opt-in actions and comply with CASL and all other applicable laws.

Opt-Out Instructions:

You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. All opt-out requests will be process immediately. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

-All unsubscribe mechanisms will remain functional for at least 60 days after a message is sent, as required by CASL.

Please note that if you withdraw your consent, we may not be able to provide certain services that require text messaging.

Retention of Personal Information

We retain your mobile phone number and consent records for the following periods:

Active Subscribers: While you remain subscribed to our text messaging program

Unsubscribed Users: We retain your phone number on our suppression list indefinitely to honor your unsubscribe request and comply with CASL record-keeping requirements

Consent Records: We retain records of consent for a minimum of three (3) years from the date consent was obtained, as required by CASL

After the required retention period, we securely delete or anonymize your personal information in accordance with our data retention policies and legal requirements.

Help and Support Information

If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to our clinic at 905.562.0035 or info@creeksidewine.com during business hours.

Message Frequency & Data Rates

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

Carrier Information:

Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Our SMS program works with all major Canadian wireless carriers, including Rogers Wireless, Bell Mobility, Telus Mobility, and Freedom Mobile, and regional carriers.

SMS Data Protection Statement

No mobile information or consent records will be shared with third parties/affiliates for marketing/promotional purposes or any other purposes unrelated to providing our direct services. Information sharing with carriers and subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Subcontractors include Third-party SMS platform providers who facilitate message delivery and manage our messaging program.

Compliance

Our text messaging program complies with:

-Canada’s Anti-Spam Legislation (CASL)

-Personal Information Protection and Electronic Documents Act (PIPEDA) or applicable provincial privacy legislation

-Canadian Radio-television and Telecommunications Commission (CRTC) regulations

-Other applicable federal and provincial laws

Contact Information for Text Messaging Program

For questions about our text messaging program or to withdraw consent, please refer to the contact information provided in the “Contact Information” section of this Privacy Policy below

Changes to Text Messaging Privacy Practices

We may update our text messaging practices and this section of our Privacy Policy from time to time. We will notify you of material changes by sending a text message, posting a notice on our website, or by other means as required by law. Where required, we will obtain your renewed consent.

4. How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

5. Sharing Your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.  We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes if you have given us your permission.  

6. Third Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies. 

 

7. Changes To This Privacy Policy

Creekside Estate Winery has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

By using this Site, you signify your acceptance of this policy and our Terms of Service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.  

8. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Creekside Estate Winery
2170 Fourth Ave
Jordan, Ontario, Canada L0R1S0
905-562-0035
info@creeksidewine.com